How to Fix Google Play Store Error DF-BPA-09
What error DF-BPA-09 means
Error DF-BPA-09 is a Google Play Store error that appears when the store cannot retrieve information from Google's servers. You tap Install or Update on an app — new or old — and instead of a download starting, a pop-up reads "Error retrieving information from server [DF-BPA-09]." Tapping the retry button brings the same message back, and the problem usually spreads: if one app fails, updates for your other apps fail too.
What makes DF-BPA-09 frustrating is that it sits right at the boundary between your phone and Google. The request leaves your device but dies before useful data comes back. In most cases the breakdown is on your end: stale cache or data inside the Play Store, a broken link between the store and Google Play Services, or a Google account token that has quietly expired. Sometimes, though, the problem is upstream — a brief outage or hiccup on Google's side — which is why the last step below is simply waiting and retrying on a fresh connection.
The error is closely related to DF-DFERH-01, and the same family of fixes works for both. Work through the steps below in order; the first three resolve DF-BPA-09 for the vast majority of people, and none of them deletes your apps or your personal files.
Common causes
- Corrupted Play Store cache or data: stale files inside the store keep every server request failing before it returns.
- Corrupted Google Play Services data: the store fetches app information through Play Services, and a dirty cache there breaks the retrieval.
- Stale Google account token: an expired or out-of-sync account credential makes Google's servers reject the request.
- Failed Play Store self-update: a half-installed background update to the store itself can corrupt its server calls.
- Proxy or network interference: a leftover Wi-Fi proxy setting, a broken download session, or a temporary Google-side outage blocks the retrieval.
How to fix error DF-BPA-09 — step by step
Work through these fixes in order. Most people are fixed by step 3.
- Clear the Google Play Store's cache and data. DF-BPA-09 is almost always caused by stale files inside the store, so this one step clears it for most people. Open Settings, then go to Apps (or Apps & notifications), then See all apps. Tap Google Play Store, then Storage & cache. Tap Clear cache first, then Clear storage (or Clear data) and confirm. Reopen the Play Store and try the download again.
- Clear Google Play Services' data. The Play Store fetches app information through Google Play Services, and DF-BPA-09 fires when that connection returns bad data. Go to Settings > Apps > See all apps, tap the three-dot menu and choose Show system, then open Google Play Services. Tap Storage & cache, then Clear cache followed by Manage space (or Clear data) and confirm. This does not delete your apps or your Google account. Restart the phone and retry the download.
- Remove your Google account and add it back. DF-BPA-09 is tightly linked to account credentials — a stale token can make the server refuse every request. Go to Settings > Passwords & accounts, tap your Google account, then Remove account. Restart the phone, go back to Settings > Passwords & accounts, tap Add account > Google, and sign in again. This refreshes the credentials the Play Store uses to talk to Google's servers.
- Uninstall updates to the Play Store app. In Settings > Apps > See all apps, open Google Play Store and tap the three-dot menu in the top-right corner, then Uninstall updates. This rolls the store back to the factory version that shipped with your phone, undoing a half-installed self-update that may have broken its server calls. Open the Play Store — it will quietly reinstall a fresh update on its own — then wait a few minutes and retry your download.
- Clear the Download Manager's cache and turn off any Wi-Fi proxy. In Settings > Apps > See all apps, show system apps and open Download Manager, then tap Storage & cache and Clear cache. Then go to Settings > Network & internet > Wi-Fi, long-press your connected network, tap Modify network > Advanced options, and set Proxy to None. A leftover proxy or a stuck download session can both trigger DF-BPA-09.
- Wait an hour and try a different network. DF-BPA-09 sometimes reflects a temporary hiccup on Google's servers, so a failed download may simply start working if you try again later. In the meantime, toggle your network: turn Airplane mode on for about 15 seconds, then off, or switch from Wi-Fi to mobile data in Settings > Network & internet. Reopen the Play Store and retry.
Did this fix it? Quick checklist
- The app downloads and installs without the DF-BPA-09 pop-up
- Pending app updates complete instead of failing immediately
- New app pages load their details without "retrieving information" errors
- The fix holds after a phone restart
If DF-BPA-09 still appears after all six steps, check whether you have more than one Google account on the device and remove the ones you no longer use (Settings > Passwords & accounts) — conflicting accounts are a known trigger — and as a final measure, back up your data and consider a factory reset (Settings > System > Reset options > Erase all data).
Frequently asked questions
What does Google Play Store error DF-BPA-09 mean?
DF-BPA-09 means the Google Play Store tried to fetch information from Google's servers — when you install or update an app — and the request failed, showing 'Error retrieving information from server [DF-BPA-09]'. It usually traces back to corrupted Play Store or Play Services data, a stale Google account token, or a temporary server-side glitch rather than anything wrong with the app itself.
How is DF-BPA-09 different from DF-DFERH-01?
They are cousins with the same symptom — 'Error retrieving information from server' — but different causes. DF-DFERH-01 is typically triggered by bad or expired Play Services data and needs Play Services data cleared. DF-BPA-09 is more often tied to the Play Store's own cache or a stale Google account token, which is why removing and re-adding the Google account is one of its most reliable fixes.
Will clearing Play Store data delete my installed apps?
No. Clearing cache and data for the Google Play Store or Google Play Services only removes temporary files — your installed apps, photos, and personal files stay exactly where they are. You will just need to accept the Play Store terms again when you reopen it.
Do I need a factory reset to fix DF-BPA-09?
Almost never. Clearing the Play Store and Play Services data, re-adding your Google account, or uninstalling the Play Store's updates fixes DF-BPA-09 in nearly every case. A factory reset is only worth considering if every other step has failed, and you should back up all your data first.