How to Fix Google Play Store Error RH01
What error RH01 means
Error RH01 is a Google Play Store server error that shows up as “Error retrieving information from server. [RH-01]”. The moment you tap Install or Update, the Play Store asks Google’s servers for the app’s information — and when that request fails, you get the RH01 pop-up instead of a download. In severe cases the error blocks every download on the phone, and you can’t even search or browse the store normally.
The key thing to understand is that RH01 is a connection problem, not an app problem. Your phone is almost certainly healthy, and the app you’re trying to install is fine. The failure lives in the chain between your phone and Google’s servers: the temporary session data the Play Store keeps, the background state in Google Play Services and Google Services Framework, the authentication tokens on your Google account, or the network path your requests travel over. When any link in that chain holds corrupted data or drifted-out-of-sync credentials, every server request gets rejected and the store reports RH01.
The good news is that RH01 is one of the most fixable Play Store errors. Because the fault sits in temporary data and account state rather than your hardware or storage, the standard Play Store repair sequence — restart, check date and time, wipe the store’s cache and data, refresh Play Services, re-add the account — resolves it for most people in under twenty minutes, without losing any personal data.
Common causes
- Corrupted Play Store cache or data: stale session records keep every new server request failing the same way — the most common trigger for RH01.
- Stale Google Play Services or Services Framework state: these background services handle the actual server handshake, so corrupted data there surfaces as store errors even when the Play Store app itself looks fine.
- Google account sync or authentication glitch: expired or partially broken account tokens can be rejected by Google’s servers while the rest of the phone works normally.
- Network interference or VPN routing: unstable connections, proxy servers, and VPN tunnels can corrupt or block the Play Store’s server requests — RH01’s wording points at the server path for a reason.
- Wrong date and time or outdated system software: a phone clock that drifts from real time makes its secure server requests look suspicious, and old framework versions may be refused outright.
How to fix error RH01 — step by step
Work through these fixes in order. Most people are fixed by step 5.
- Restart your phone. Press and hold the Power button (or swipe down from the top of the screen and tap the power icon), then tap Restart. A reboot drops the broken network sessions and half-open server connections that can leave error RH01 stuck on every retry. Once the phone is back on, open the Play Store and try downloading an app — if the server hiccup was temporary, the error may be gone already.
- Check your date and time and switch connections. RH01 is a server communication error, so anything that makes your phone look wrong to Google’s servers can trigger it. Go to Settings > System > Date & time and make sure both “Set time automatically” and “Set time zone automatically” are turned on. Then toggle between Wi-Fi and mobile data in Settings > Network & internet and retry the download on the other connection. If you use a VPN or proxy, disconnect it — VPN routing is a known RH01 trigger.
- Clear the Google Play Store’s cache and data. Open Settings, then go to Apps (or Apps & notifications), then See all apps. Tap Google Play Store, then Storage & cache. Tap Clear cache first, then Clear storage (or Clear data) and confirm. This wipes the stale session records the store was using when it talked to Google’s servers, and it does not touch your installed apps, photos, or Google account. Reopen the Play Store, accept the terms again, and retry the download.
- Clear the cache and data of Google Play Services. In Settings > Apps > See all apps, find Google Play Services, tap Storage & cache, and tap Clear cache. If RH01 persists, go back in and tap Clear storage (or Manage space > Clear all data) for Play Services too — this resets the background service that actually handles the server handshake. Restart the phone afterward. Play Services will rebuild its state automatically, and the fresh state resolves RH01 in most stubborn cases.
- Remove and re-add your Google account. Go to Settings > Passwords & accounts, tap your Google account, then Remove account. Restart the phone, return to Settings > Passwords & accounts, tap Add account > Google, and sign back in with the same account. This is the strongest fix for RH01: it rebuilds the authentication tokens the Play Store uses to retrieve information from Google’s servers, clearing account-side corruption that cache clearing alone cannot reach.
- Clear Google Services Framework data and check for updates. In Settings > Apps > See all apps, tap the three-dot menu, choose Show system, and find Google Services Framework. Tap Storage & cache and tap Clear data, then restart the phone immediately — this resets the service that identifies your device to Google’s servers. Also check for a pending system update in Settings > System > System update, since outdated framework versions can refuse server connections. A factory reset is the last resort — back up everything first.
Did this fix it? Quick checklist
- Apps download or update without the RH01 pop-up
- The Play Store browses, searches, and loads pages normally
- No “Error retrieving information from server” messages on retry
- Downloads work over both Wi-Fi and mobile data
If error RH01 still appears after all six steps, try a different Wi-Fi network or your carrier’s data to rule out network-level blocking (Settings > Network & internet), and confirm the phone’s system software is fully updated (Settings > System > System update). As a final measure, back up your data and consider a factory reset (Settings > System > Reset options > Erase all data).
Frequently asked questions
What does Google Play Store error RH01 mean?
Error RH01 means the Play Store tried to retrieve information from Google’s servers and failed — you’ll see “Error retrieving information from server. [RH-01]” whenever a download, update, or even a browse attempt hits a broken server connection. It’s usually caused by corrupted Play Store or Play Services data, a stale Google account sync, wrong date and time, or a network or VPN problem — not by a specific app or a hardware fault.
How is RH01 different from DF-DFERH-01?
Both errors involve retrieving information from the server, but DF-DFERH-01 explicitly names a download fetch problem and is fixed with the same account-and-cache sequence. RH01 is the more general server-retrieval failure and additionally responds well to date and time checks and VPN disconnection. In practice, if the six steps above fix RH01 for you, they also fix DF-DFERH-01.
Will clearing Play Store data delete my apps or purchases?
No. Clearing cache and storage for the Google Play Store only wipes its temporary files — your installed apps, photos, and personal data are untouched, and your purchased apps stay tied to your Google account. You’ll just need to accept the Play Store terms again the next time you open it.
What if error RH01 keeps coming back after every fix?
Recurring RH01 across every download usually means the account tokens or the device identity are the problem — removing and re-adding your Google account (step 5) or clearing Google Services Framework data (step 6) ends most stubborn cases. Also try a different Wi-Fi network or your carrier’s data to rule out network-level blocking, and make sure the phone’s system software is fully updated before considering a factory reset.